Privacy Policy

Privacy Policy

CustomTrip.org is owned and operated by the limited liability company SilMart Trading Ltd., registered and located in Plovdiv, Bulgaria. Any invoice or official document(s) issued to our customers will be under “SilMart Trading Ltd” as primary issuer and “CustomTrip” will be added as an additional line, services or whatever the purpose of the document.

SilMart Trading Ltd. /CustomTrip.org/ protects your personal information and will not sell your information to a third party. We will only send you our newsletters if you subscribe to them.

We don’t collect any personal information if you’re simply visiting/looking at our site. However, we do collect certain identifying information such as name, physical address, email address, telephone number, travel dates, travel preferences and other info related to your desired trip via our contact form. The sole purpose is to plan/organize your trip to the best of our abilities and in your best interest.

Information Use

We may use the collected personal identifying information for the following purposes:

  • Deliver certain information about our Services and products that you have requested;
  • Provide you with advertising according to your interest and based on previous inquiries (you can always opt-out);
  • Ensuring the technical functioning of our network;
  • Send you a survey or other form of research material, asking for your input, as we continuously strive to improve our network, services, and products;
  • We store, track and analyze user preferences and trends, then we only use the data to improve our services, timing, and products

In addition, when you send an email or other communications to SilMart Trading Ltd. /CustomTrip.org/, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.

If you wish to unsubscribe from our newsletter but are unable to do so on your own, please contact us at mytrip@customtrip.org and we will help you.

Trip Requests and Trip Plans

Our site is a business-to-consumer site. We are the “travel planners/organizers”, you are “the client/traveler”. We are not a tourist agency so we do not book any of your accommodations, methods of travel or venue visits. We simply plan out, in highest detail, your desired and unique trip, and we send you links recommending certain accommodations, methods of travel and/or venue visits based on your preferences, interests and stated budget. Simply, we plan and organize everything based on what information you give us through our “contact form”. With some of the accommodation places, airlines, venues and/or booking sites, we maintain affiliate accounts. So, if you decide to take advantage of our recommendations, we will receive a small fee based on a certain percentage of the total sale. We mainly use those funds for website maintenance and supporting our bloggers.

Data Integrity

SilMart Trading Ltd. /CustomTrip.org/ processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy. To the extent necessary for such purposes, we review our data collection, storage, and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our Services and/or products.

Cookies

We may use small text files called cookies to improve overall Site experience. A cookie is a piece of data stored on the user’s hard drive containing information about the user. Cookies generally do not permit us to personally identify you. We recently updated our cookie policy so it complies with the GDPR requirement. Read more about it below.

Aggregate Information

The Site may track the total number of visitors to our Site, the number of visitors to each page of our Site, browser type, IP addresses, External Web Sites (defined below) linked to, and we may analyze this data for trends and statistics in the aggregate, but such information will be maintained, used and disclosed in aggregate form only and it will not contain personally identifiable information. We may use such aggregate information to analyze trends, administer the Site, track users’ movement, and gather broad demographic information for aggregate use.

Disclosure

We will disclose your personally identifiable information (a) if we are required to do so by law, regulation or other government authority or otherwise in cooperation with an investigation of a governmental authority, (b) to enforce the SilMart Trading Ltd. /CustomTrip.org/ Terms of Use agreement or to protect our rights or (c) to protect the safety of users of our Site and our Services. We will not sell your personally identifiable information to any company or organization except we may transfer your personally identifiable information to a successor entity upon a merger, consolidation or other corporate reorganization in which SilMart Trading Ltd. /CustomTrip.org/ participates or to a purchaser or acquirer of all or substantially all of SilMart Trading Ltd. /CustomTrip.org/ assets to which this Site relates.

Links to Third Party Sites

The Site may provide links to other Web sites or resources over which SilMart Trading Ltd. /CustomTrip.org/ does not have control (“External Web Sites”). Such links do not constitute an endorsement by SilMart Trading Ltd. /CustomTrip.org/ of those External Web Sites. You acknowledge that SilMart Trading Ltd. /CustomTrip.org/ is providing these links to you only as a convenience, and further agree that SilMart Trading Ltd. /CustomTrip.org/ is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the linked to External Web Sites.

Security

At SilMart Trading Ltd. /CustomTrip.org/ we use secure server software (SSL) which is the industry standard and among the best software available today for secure commerce transactions. SSL encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

We may employ procedural and technological measures that are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. SilMart Trading Ltd. /CustomTrip.org/ may use firewall protection, password protection, internal restrictions on who in SilMart Trading Ltd. /CustomTrip.org/ has access to your personally identifiable information and other security measures to help prevent unauthorized access to your personally identifiable information.

Privacy Policy Updates

Due to the Internet’s rapidly evolving nature, SilMart Trading Ltd. /CustomTrip.org/ may need to update this Privacy Policy from time to time. If so, SilMart Trading Ltd. /CustomTrip.org/ will post its updated Privacy Policy on our Site located at www.customtrip.org If any modification is unacceptable to you, you shall cease using this Site and the Services. If you do not cease using this Site and the Services, you will be deemed to have accepted the change.

If you have any questions regarding this Privacy Policy please contact us at mytrip@customtrip.org, subject line “help”.

This Privacy Policy is effective as of: April 24, 2017

Last revised: April 25th, 2018

GDPR /General Data Protection Regulation/

According to the new law passed by the European Union Legislature and coming into effect on May 25th, 2018, the so called GDPR /General Data Protection Regulation/ we would like to inform you what kind of personal data SilMart Trading Ltd, which owns www.customtrip.org, will be collecting, for how long we will be keeping it and where it will be stored. Please note that we will not collect anything without written consent/your agreement from your part, as our client, and that you will always have the option, by informing us, to opt-out from having your personal data kept by us.

If you do decide to allow us to keep, store and use your personal data for the specific time period mentioned in the consent, but later change your mind and opt-out, you will receive an official e-mail by us confirming that we no longer keep your data. If the opt-out includes the e-mail address you have given us, we will immediately delete it from our data base once the opt-out confirmation is sent and you won’t receive anything else from us again unless we receive new authorization by you.

In order to be able to serve you as best we could, as travel consultants and trip planners, we collect the following information, for the time period mentioned, and in the following ways:

YOU HAVE THE RIGHT TO ACCESS YOUR STORED DATA AT ANY TIME AND/OR SEND US A REQUEST TO REMOVE IT!

PURCHASING OUR SERVICES

  • Upon payment submitted by you, by initiating the purchase on our products page or by simply contacting us via email and/or social media channels, or by filling up our contact form, we ask that you allow us to collect:
  • your FIRST and LAST name;
  • email address;
  • any information in regards to your trip /dates of travel, places to visit, venues to visit, possible accommodation you have chosen, methods of transportation preferred by you/;
  • telephone number;
  •  payment method information /debit card, credit card, paypal/, and address where the payment method is registered IF the system asks you for such information. (at the moment we only work through PayPal so your payment is always secured)

We ask that you allow us to keep the following information for a period of 90 days:

  •  first and last name;
  • email address;
  • any information in regards to your planned trip as mentioned above;
  • payment information

TIME PERIOD WE KEEP YOUR INFORMATION

This information will be securely stored and kept in our database and used ONLY if we need to issue a refund or if proper legal authorities seek it out.  After the 90 days, your information will be permanently deleted and you will receive a confirmation email that your data has been deleted from our database.

THIRD PARTY USE OF INFORMATION

If a third party requests your information from us, such as legal authorities, you will be informed via email WHO , WHEN and for WHAT PURPOSE asked for your personal data. We will not distribute your personal data to any third parties without your written consent first. Once you have given us your consent, we will distribute ONLY  the data they ask for and will provide you with the third party contact information, so that you can keep track on their activities in regards to your personal information/data.

INFORMATION COLLECTED FROM SOCIAL MEDIA

In order for us to continue to help you out with your travel plans as best as we can, and as your travel consultants and trip planners, we would like to inform you, and ask for your agreement, that when we do social media campaigns and/or make posts on social media networks /Facebook, Instagram and Twitter under name of customtrip2017/, we do receive general information of who has visited our social media profiles and we do use it for analyses and marketing purposes. We store this information for a period of 90 days, then we being to collect new one. The information we look for and we receive is the following:

  • average percentage of people who have visited our social media profiles based on gender (ex: 40% male and 60% female)
  • location (ex: New York, L.A.)
  • day and time (ex: Monday at 5 PM most visits)
  • age category: (ex: age group 25-34)
  • if we do a targeted social media campaign we also receive information such as specific state and/or city (ex: most visits from Des Moines, Iowa)
  • IP address
  • Cookie IDs
  • at times we also see your social media NAME/NICKNAME
  • we never download, make copy or use any photos from your personal and/or professional profiles. If we want to feature you in our articles or use photos for reviews, you will receive an official email by us asking for your written consent to do so.

/we give you an inclusive list, but we DON’T always collect ALL of the information mentioned above/

INFORMATION COLLECTED FROM THE IN-SITE CHAT

  • your name;
  • your e-mail address;

We store chat information for no more than 24 hours and only use it to answer to any of your questions. 

WE CARE FOR YOU

Your trust and confidence in us, as well as your personal security, is of paramount importance to us. While we would love to continue and work with you, and plan the best trips you have ever gone to, we will understand if you feel uncomfortable giving us permission for any of the above mentioned personal information and data that we collect.

We strive to minimize the personal data we collect from our clients, but today it is almost impossible to conduct business online without at least having the first and last name of the customer(s), valid email address, and/or receive payment information when an online purchase has been made.

HOW TO REACH US?

Address: Blvd 6th September#37, Plovdiv 4002, Bulgaria

Email: mytrip@customtrip.org or silviya@customtrip.org

Phone: +359 897758509

 

 

 

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