Personalized Trip Planning Services

Privacy Policy

By on October 24, 2017

Privacy Policy is owned and operated by the limited liability company SilMart Trading Ltd., registered and located in Plovdiv, Bulgaria. Any invoice or official document(s) issued to our customers will be under “SilMart Trading Ltd” as primary issuer and “CustomTrip” will be added as an additional line, services or whatever the purpose of the document.

SilMart Trading Ltd. / protects your personal information and will not sell your information to a third party. We will only send you our newsletters if you subscribe to them.

We don’t collect any personal information if you’re simply visiting/looking at our site. However, we do collect certain identifying information such as name, physical address, email address, telephone number, travel dates, travel preferences and other info related to your desired trip via our contact form. The sole purpose is to plan/organize your trip to the best of our abilities and in your best interest. 

Information Use

We may use the collected personal identifying information for the following purposes:

  • Deliver certain information about our Services and products that you have requested;
  • Provide you with advertising according to your interest and based on previous inquiries (you can always opt-out);
  • Ensuring the technical functioning of our network;
  • Send you a survey or other form of research material, asking for your input, as we continuously strive to improve our network, services, and products;
  • We store, track and analyze user preferences and trends, then we only use the data to improve our services, timing, and products

In addition, when you send an email or other communications to SilMart Trading Ltd. /, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.

If you wish to unsubscribe from our newsletter but are unable to do so on your own, please contact us at and we will help you.

Trip Requests and Trip Plans

Our site is a business-to-consumer site. We are the “travel planners/organizers”, you are “the client/traveler”. We are not a tourist agency so we do not book any of your accommodations, methods of travel or venue visits. We simply plan out, in highest detail, your desired and unique trip, and we send you links recommending certain accommodations, methods of travel and/or venue visits based on your preferences, interests and stated budget. Simply, we plan and organize everything based on what information you give us through our “contact form”. With some of the accommodation places, airlines, venues and/or booking sites, we maintain affiliate accounts. So, if you decide to take advantage of our recommendations, we will receive a small fee based on a certain percentage of the total sale. We mainly use those funds for website maintenance and supporting our bloggers.

Data Integrity

SilMart Trading Ltd. / processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy. To the extent necessary for such purposes, we review our data collection, storage, and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our Services and/or products.


We may use small text files called cookies to improve overall Site experience. A cookie is a piece of data stored on the user’s hard drive containing information about the user. Cookies generally do not permit us to personally identify you.

Aggregate Information

The Site may track the total number of visitors to our Site, the number of visitors to each page of our Site, browser type, IP addresses, External Web Sites (defined below) linked to, and we may analyze this data for trends and statistics in the aggregate, but such information will be maintained, used and disclosed in aggregate form only and it will not contain personally identifiable information. We may use such aggregate information to analyze trends, administer the Site, track users’ movement, and gather broad demographic information for aggregate use.


We will disclose your personally identifiable information (a) if we are required to do so by law, regulation or other government authority or otherwise in cooperation with an investigation of a governmental authority, (b) to enforce the SilMart Trading Ltd. / Terms of Use agreement or to protect our rights or (c) to protect the safety of users of our Site and our Services. We will not sell your personally identifiable information to any company or organization except we may transfer your personally identifiable information to a successor entity upon a merger, consolidation or other corporate reorganization in which SilMart Trading Ltd. / participates or to a purchaser or acquirer of all or substantially all of SilMart Trading Ltd. / assets to which this Site relates.

Links to Third Party Sites

The Site may provide links to other Web sites or resources over which SilMart Trading Ltd. / does not have control (“External Web Sites”). Such links do not constitute an endorsement by SilMart Trading Ltd. / of those External Web Sites. You acknowledge that SilMart Trading Ltd. / is providing these links to you only as a convenience, and further agree that SilMart Trading Ltd. / is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the linked to External Web Sites.


At SilMart Trading Ltd. / we use secure server software (SSL) which is the industry standard and among the best software available today for secure commerce transactions. SSL encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

We may employ procedural and technological measures that are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. SilMart Trading Ltd. / may use firewall protection, password protection, internal restrictions on who in SilMart Trading Ltd. / has access to your personally identifiable information and other security measures to help prevent unauthorized access to your personally identifiable information.

Privacy Policy Updates

Due to the Internet’s rapidly evolving nature, SilMart Trading Ltd. / may need to update this Privacy Policy from time to time. If so, SilMart Trading Ltd. / will post its updated Privacy Policy on our Site located at If any modification is unacceptable to you, you shall cease using this Site and the Services. If you do not cease using this Site and the Services, you will be deemed to have accepted the change.

If you have any questions regarding this Privacy Policy please contact us at, subject line “help”.

This Privacy Policy is effective as of: April 24, 2017