Terms, Rules & Conditions of Use

TERMS, RULES & CONDITIONS OF USE

Customtrip.org is owned and operated by the limited liability company SilMart Trading Ltd. located and registered in Plovdiv, Bulgaria. Every invoice and all formal documents you receive from us will be under the name of “SilMart Trading Ltd.” and “CustomTrip” will be added to a separate line but not as part of the business entity.

CustomTrip.org is not a travel agency and does not have travel agents. We consider our services as “travel consulting”, where we can give you “Tips&Tricks” for more effective and enjoyable traveling (category on our website www.customtrip.org), and plan in detail your trip(s). We plan trips for groups and/or individuals. We do not initiate or make bookings on behalf of customers. We do not give our clients’ personal information to booking sites, airlines, accommodations, etc. We simply do the research for you, plan everything out and ask for the payment (you can read more about it below). Once payment is received we send you your travel plans/trip plans along with recommendations where to stay, what to visit, where to purchase your flight tickets, etc. and if you so choose to use one of the recommended by us links, all calculated according to your stated budget (there is a specific question for that in our ‘contact form’) we receive small percentage from the total sale under  the “affiliate marketing” rules and regulations. We provide logistics support during your travels. The logistics support is discussed between a representative from CustomTrip and you (the “Traveller”) ahead of time. Custom Trip is not responsible if “Travellers”, traveling according to our planned out trips, get lost, lose personal items, get hurt or any other harm and/or danger happens to them before, during and/or after the trip. 

BY VISITING THE SITE AND/OR USING THE CUSTOM TRIP SERVICES AVAILABLE ON THE SITE, YOU ARE AGREEING TO BE CONTRACTUALLY BOUND BY ALL OF THE TERMS AND CONDITIONS SET FORTH BELOW, INCLUDING THOSE AVAILABLE BY HYPERLINK (COLLECTIVELY, THE “TERMS OF USE” OR “AGREEMENT”). IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU SHOULD IMMEDIATELY CEASE ALL USAGE OF THIS SITE. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE CUSTOM TRIP SERVICES OFFERED ON THIS SITE AND REVISE THE TERMS OF USE AND ALL LINKED INFORMATION FROM TIME TO TIME IN OUR SOLE DISCRETION. WE SUGGEST THAT YOU CONSULT THE TERMS OF USE AND THE LINKED INFORMATION REGULARLY FOR UPDATES. REVISIONS SHALL BECOME EFFECTIVE IMMEDIATELY UPON BEING POSTED AT THE SITE UNLESS OTHERWISE PROVIDED IN SUCH REVISION. YOUR CONTINUED USE OF THE SITE AFTER SUCH CHANGES HAVE BEEN POSTED MEANS THAT YOU AGREE TO THE NEW TERMS, EVEN IF YOU HAVE NOT REVIEWED THE CHANGES.

SCOPE OF SERVICES

Customtrip.org provides travel planning services. We ask, through our “contact form” what kind of trip you (“The Traveler”) would like to embark on. We ask for specific dates of departure, arrival, and return, as well as location(s). We collect basic personally identifying information such as your name, email address, physical address, phone number in order to plan out your trip to best of our abilities. Then, we create the detailed trip plan for you within 48 hours of your submitted request. Once the trip is planned out in details we kindly ask you to remit your payment. See “Payment” section for more information.

When CustomTrip asks you to remit your payment, we are obliged to provide in details all associated/expected costs for the Trip Plan, our terms and rules to payment methods, payment terms, and cancellation policy.

ELECTRONIC COMMUNICATIONS

By using the Services, you consent to receive electronic communications from CustomTrip.These electronic communications may include notices about applicable fees and charges, transactional information and other information concerning or related to the CustomTrip services and your Customized Trip Plan request.These electronic communications are part of your relationship with CustomTrip. You agree that any notices, agreements, disclosures or other communications that we send you electronically will satisfy any legal communication requirements, including that such communications be in writing.

USER OBLIGATIONS

You agree to (a) abide by the Terms of Use and CustomTrip Policies, and the processes and procedures described throughout the Site; (b) be financially responsible for your use of the Site and the CustomTrip Services; and (c) perform your obligations and complete the transaction as specified by the terms of your Trip Plan. By using CustomTrip Services and/or purchasing future products offered on the website, you agree to pay any cost associated with your “Trip Plan” and/or the product by following the instructions in the official company letter headed e-mail that a representative of our company will provide. Be aware that all communication from CustomTrip will be sent through our official domain carrying e-mail address (…….@customtrip.org). Any other e-mail provider used, if received, in regards to your “Trip Plan” should be considered as “spam” and not be associated with CustomTrip or its owner SilMart Trading Ltd. Custom Trip or its owner SilMart Trading Ltd. do not take the responsibility or cover liability if you “The Traveler” mistakenly submit payment to a “spammer” or reply to a “spam” e-mail.

As a Traveler, you agree that you will only complete your Trip Plan purchase via the CustomTrip link send to you via confidential and encrypted e-mail.

OTHER AGREEMENTS

Your use of the Site is governed by this Agreement, as applicable, and the CustomTrip Privacy Policy, the terms of which foregoing agreements are hereby incorporated by reference. All of these agreements together constitute the entire agreement, as modified from time to time by SilMart Trading Ltd. (Customtrip.org) with respect to your use of the Site and the Services provided on and through the Site, and your use of the Site and the Services provided on and through the Site is conditioned on your acceptance of all terms of these agreements.

CONTRACTS BETWEEN TRAVEL COMPANIES AND TRAVELERS

SilMart Trading Ltd. (Customtrip.org) is not responsible and covers no liability for any contracts made between you (“The Traveller”) and a Travel Company, Booking Agency, Accommodation’ websites, or any other third-party involved. It is your decision whether or not to book your methods of transportation, accommodations and/or venues to visit, or any other activity you would be interested in participating throughout your trip by using our suggested links. We simply suggest and/or consult.

SilMart Trading Ltd. (Customtrip.org) is nor involved in any contracts with Travel Agents, Travel Companies or Booking Companies. We have created affiliated accounts with specific booking websites with the sole purpose of receiving a few earnings from the total sale IF you (“The Traveller”) decide to follow our suggestions. The affiliated earnings are primarily used to website maintenance.

Any ads or finished trip packages you see on our site are created for affiliate marketing purposes.

THIRD PARTY CONTENT AND LINKS

Any content posted on our website via “third-party links” such as ads, finished trip products, travel packages are not created or owned by SilMart Trading Ltd. (Customtrip.org). Customtrip.org does not take responsibility if there are inappropriate, inaccurate or any other misleading information on those posts offers and/or links.

The Site may contain links to other third-party Web sites or resources (“Third Party Sites”). You acknowledge and agree that SilMart Trading Ltd. (Customtrip.org) is not responsible or liable for: (i) the availability or accuracy of such Third Party Sites; or (ii) the content, advertising, or products on or available from such Third Party Sites. The inclusion of any link on the Site does not imply that we endorse the linked to Third-Party Site. Your use the links is at your own risk.

SUBMISSIONS

You acknowledge that you are responsible for the information and material that you submit, including without limitation, any Trip Requests, Trip Plans, itineraries, feedback, comments, blogs, postings and photos (each a “Submission”) through posting areas, emails or other services available in connection with this Site, and that you, and not Customtrip.org, will have full responsibility for each such Submission, including its legality, reliability, form, content, and accuracy. Unless otherwise explicitly stated herein or in the Customtrip.org Privacy Policy, you agree that any Submission provided by you in connection with this Site in public posting areas is provided on a non-proprietary and non-confidential basis. You agree that SilMart Trading Ltd. (Customtrip.org) shall be free to use or disseminate a Submission which is posted in public posting areas on an unrestricted basis for any purpose. If you submit information to the Site, you grant SilMart Trading Ltd. (Customtrip.org) a non-exclusive, irrevocable, worldwide, royalty-free license (in any media now known or not currently known or invented) to link to, utilize, use, copy, exploit, and prepare derivative works of the Submission. No information you submit shall be deemed confidential. However, SilMart Trading Ltd.  (Customtrip.org) agrees to use your information in accordance with SilMart Trading Ltd.  (Customtrip.org) Privacy Policy applicable to personally identifiable information. You agree that you will not upload, post or otherwise make available on the Site any material protected by copyright, trademark, or any other proprietary right without the express permission of the owner of such copyright, trademark or other proprietary rights, and the burden of determining that any material is not protected by any such right is on you. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights, or any other harm resulting from any Submission. You represent and warrant that: (i) you have the right to grant the license set forth in this section, and (ii) the posting of your Submissions on or through the Site does not violate the privacy rights, publicity rights, trademark rights, copyrights, contract rights or any other rights of any person. You agree to pay for all royalties, fees, and any other monies owing any person by reason of any Submissions posted by you to or through the Site.

TERMS OF PAYMENT

Once you (“The Traveller”) has submitted your Trip Plan request and a CustomTrip representative prepares your Trip Plan being guided by your submitted request through our ‘Contact form’, or having received additional information by e-mail personally sent by “The Traveller” to be, an official company letter headed encrypted email will be sent back to the Requestor. The Payee will need to follow the instructions on the e-mail on how to remit the owned payment. SilMart Trading Ltd (customtrip.org) prefers to use PayPal as a secure method of payment for our Services and e-commerce platform connected to our site for Products purchases where all major credit cards are accepted and all payment information is encrypted and secured by SSL security certificate. SilMart Trading Ltd (Customtrip.org) is obliged to refer to company’s Privacy Policy and Terms, Rules, and Conditions of Use before asking the Payee to submit the payment. It is the Payee’s responsibility to review the Privacy Policy and the Terms, Rules, and Conditions of Use and acknowledge that by signing where the signature serves as a witness that the Payee has read and agrees to the Privacy Policy and the Terms, Rules, and Conditions of Use. After the Payee has agreed to the policies and terms the payment must be remitted. A detailed break-up of the cost will be added to each Trip Plan request and in the official encrypted e-mail mentioned above. Once the payment has been remitted, the already prepared Trip Plan will be sent via e-mail to the Payee within 24 hours of the payment. There are 2 allowances for modifications to each Trip Plan for every client included in the price. For any changes requested above 2, there will be additional fees. After the Payee has received the Trip Plan and any changes, up to 2, have been made, SilMart Trade Ltd. (Customtrip.org) is not responsible and does not cover any liabilities that may occur from further actions related or unrelated to the Planned Trip by the Payee.

LIMITATION OF LIABILITY

NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, IN NO EVENT WILL SILMART TRADING LTD. (CUSTOMTRIP.ORG) LIABILITY TO YOU FOR ANY ACTION OR CLAIM RELATED TO THE SERVICES PROVIDED UNDER THIS AGREEMENT, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE OR ANY OTHER THEORY OF LIABILITY, EXCEED IN THE GREATER OF: (A) $100 OR (B) THE AGGREGATE AMOUNT OF SERVICE CHARGES ACTUALLY COLLECTED BY US FROM YOU FOR THE SERVICES TO WHICH THE LIABILITY RELATES DURING THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE DETERMINATION OF SUCH LIABILITY.

INDEMNITY

You agree to defend, hold harmless and indemnify SilMart Trading Ltd. (Customtrip.org) from and against any and all losses, costs, expenses, damages or other liabilities incurred by SilMart Trading Ltd. (Customtrip.org) from and against any cost, liability, loss, damage, cause of action, claim, suit, proceeding, demand or action brought by a third party against SilMart Trading Ltd. (Customtrip.org): (a) in connection with your use of the Services or purchasing of products, including, without limitation, any payment obligations incurred through use of the Services or purchasing of products; or (b) resulting from: (i) your use of the Site (ii) your decision to supply credit information via the Site, including personal financial information; (iii) any liability arising from the tax treatment of payments or any portion thereof; (iv) your dispute of or failure to pay any invoice or any other payment; and/or (v) your obligations to a Travel Company. Any such indemnification shall be conditioned on our: (a) notifying you in writing of any such claim, demand, action, cost, liability, loss or threat of any thereof; (b) cooperating with you in the defense or settlement thereof; and (c) allowing you to control such defense or settlement. We shall be entitled to participate in such defense through our own counsel at our own cost and expense. We reserve the right to report any wrongdoing of which we become aware of the applicable government agencies or otherwise.

INTELLECTUAL PROPERTY

Licenses, Site Access and Copyrights
Subject to and conditioned on compliance with this Agreement, SilMart Trading Ltd. (Customtrip.org) grants you a limited license to access and, if you are a Member, to use the Site internally for the purpose of ordering and receiving the Services available and authorized from the Site. You must not sell, copy, reproduce, distribute, modify, display, publicly perform, prepare derivative works based on, repost or otherwise use any content of this Site in any way for any public or commercial purpose without the prior written consent of SilMart Trading Ltd. (Customtrip.org) or the rights holder. You must not use any content of this Site on any other Web site or in a networked computer environment for any purpose except your own internal viewing. You will not attempt to reverse engineer or attempt to interfere with the operation of any part of this Site unless expressly permitted by law. The Site or any portion of the Site may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose that is not expressly permitted by SilMart Trading Ltd. (Customtrip.org)

Reservation of Rights
SilMart Trading Ltd. (Customtrip.org) and its licensors retain all of its right, title and interest in and to all patent rights, inventions, copyrights, know-how, and trade secrets relating to the Site. The CustomTrip logo and name are trademarks of SilMart Trading Ltd and may be registered in certain jurisdictions. All other product names, company names, marks, logos and symbols on the Site may be the trademarks of their respective owners. Except as expressly stated above, nothing in the Terms of Use confers any license under any of SilMart Trading Ltd. (Customtrip.org) or any third party’s intellectual property rights, whether by estoppel, implication or otherwise.

GENERAL

This Terms of Use Agreement and all documents referenced herein shall become effective upon your acceptance or your use of the Site, and shall continue until terminated by SilMart Trading Ltd (Customtrip.org) or you as provided for under the terms of this Agreement.

You are responsible for compliance with applicable local laws, keeping in mind that access to the contents of this Site may not be legal for or by certain persons or in certain countries

The law and jurisdiction of the Republic of Bulgaria will be applied if any of the above terms, conditions, rules, and agreements are misrepresented, wronged, misused, sold, recreated or any other illegal activity occurs.

This Agreement and all documents referenced herein constitute the entire agreement between you and SilMart Trading Ltd (Customtrip.org) with respect to the subject matter hereof and supersedes all prior agreements between the parties as well as any conflicting or inconsistent terms in any Web site that link to or are linked from this Site.

GDPR /GENERAL DATA PROTECTION REGULATION/

According to the new law passed by the European Union Legislature and coming into effect on May 25th, 2018, the so called GDPR /General Data Protection Regulation/ we would like to inform you what kind of personal data SilMart Trading Ltd, which owns www.customtrip.org, will be collecting, for how long we will be keeping it and where it will be stored. Please note that we will not collect anything without written consent/your agreement from your part, as our client, and that you will always have the option, by informing us, to opt-out from having your personal data kept by us.

If you do decide to allow us to keep, store and use your personal data for the specific time period mentioned in the consent, but later change your mind and opt-out, you will receive an official e-mail by us confirming that we no longer keep your data. If the opt-out includes the e-mail address you have given us, we will immediately delete it from our data base once the opt-out confirmation is sent and you won’t receive anything else from us again unless we receive new authorization by you.

In order to be able to serve you as best we could, as travel consultants and trip planners, we collect the following information, for the time period mentioned, and in the following ways:

YOU HAVE THE RIGHT TO ACCESS YOUR STORED DATA AT ANY TIME AND/OR SEND US A REQUEST TO REMOVE IT!

PURCHASING OUR SERVICES

  • Upon payment submitted by you, by initiating the purchase on our products page or by simply contacting us via email and/or social media channels, or by filling up our contact form, we ask that you allow us to collect:
  • your FIRST and LAST name;
  • email address;
  • any information in regards to your trip /dates of travel, places to visit, venues to visit, possible accommodation you have chosen, methods of transportation preferred by you/;
  • telephone number;
  •  payment method information /debit card, credit card, paypal/, and address where the payment method is registered IF the system asks you for such information. (at the moment we only work through PayPal so your payment is always secured)

We ask that you allow us to keep the following information for a period of 90 days:

  •  first and last name;
  • email address;
  • any information in regards to your planned trip as mentioned above;
  • payment information

TIME PERIOD WE KEEP YOUR INFORMATION

This information will be securely stored and kept in our database and used ONLY if we need to issue a refund or if proper legal authorities seek it out.  After the 90 days, your information will be permanently deleted and you will receive a confirmation email that your data has been deleted from our database.

THIRD PARTY USE OF INFORMATION

If a third party requests your information from us, such as legal authorities, you will be informed via email WHO , WHEN and for WHAT PURPOSE asked for your personal data. We will not distribute your personal data to any third parties without your written consent first. Once you have given us your consent, we will distribute ONLY  the data they ask for and will provide you with the third party contact information, so that you can keep track on their activities in regards to your personal information/data.

INFORMATION COLLECTED FROM SOCIAL MEDIA

In order for us to continue to help you out with your travel plans as best as we can, and as your travel consultants and trip planners, we would like to inform you, and ask for your agreement, that when we do social media campaigns and/or make posts on social media networks /Facebook, Instagram and Twitter under name of customtrip2017/, we do receive general information of who has visited our social media profiles and we do use it for analyses and marketing purposes. We store this information for a period of 90 days, then we being to collect new one. The information we look for and we receive is the following:

  • average percentage of people who have visited our social media profiles based on gender (ex: 40% male and 60% female)
  • location (ex: New York, L.A.)
  • day and time (ex: Monday at 5 PM most visits)
  • age category: (ex: age group 25-34)
  • if we do a targeted social media campaign we also receive information such as specific state and/or city (ex: most visits from Des Moines, Iowa)
  • IP address
  • Cookie IDs
  • at times we also see your social media NAME/NICKNAME
  • we never download, make copy or use any photos from your personal and/or professional profiles. If we want to feature you in our articles or use photos for reviews, you will receive an official email by us asking for your written consent to do so.

/we give you an inclusive list, but we DON’T always collect ALL of the information mentioned above/

INFORMATION COLLECTED FROM THE IN-SITE CHAT

  • your name;
  • your e-mail address;

We store chat information for no more than 24 hours and only use it to answer to any of your questions. 

WE CARE FOR YOU

Your trust and confidence in us, as well as your personal security, is of paramount importance to us. While we would love to continue and work with you, and plan the best trips you have ever gone to, we will understand if you feel uncomfortable giving us permission for any of the above mentioned personal information and data that we collect.

We strive to minimize the personal data we collect from our clients, but today it is almost impossible to conduct business online without at least having the first and last name of the customer(s), valid email address, and/or receive payment information when an online purchase has been made.

HOW TO REACH US?

Address: Blvd 6th September#37, Plovdiv 4002, Bulgaria

Email: mytrip@customtrip.org or silviya@customtrip.org

Phone: +359 897758509

Last revised: April 25th, 2018

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